Expert Guidance

Learn from industry experts with real-world experience

Interactive Learning

Engage in hands-on activities to solidify your understanding

Flexible Schedule

Access course materials and lessons at your convenience

Introducing your instructor

A seasoned professional with over three decades of experience spanning the digital, IT, and business realms. His expertise covers everything from IT Strategy and Project Management to IT Service Management and Enterprise Governance of Information and Technology. He's not just a master of theory; he's actively led countless implementation and consulting projects, bringing real-world insights into every topic he teaches. His practical experience extends across a wide array of industries, including Banking, Finance, Manufacturing, Services, Distribution, and Government and Public Sectors. For a full rundown of his impressive background, you can check out his LinkedIn.

Curriculum

8 Chapters · 24 Lessons

    1. Exercise 1 Key concepts of service management Free preview
    2. Answer & explanation: Exercise 1 - Key concepts of service management Free preview

    1. (Included in full purchase)

      Exercise 2 The ITIL guiding principle

    2. (Included in full purchase)

      Answers & explanation: Exercise 2 The Guiding Principles

    1. (Included in full purchase)

      Exercise 3 The four dimensions of service management

    2. (Included in full purchase)

      Answers & explanation: Exercise 3 The four dimensions of service management

    1. (Included in full purchase)

      Exercise 4 The ITIL Service Value System & Service Value Chain

    2. (Included in full purchase)

      Answers & explanation: Exercise 4 The ITIL Service Value System & Service Value Chain

    1. (Included in full purchase)

      Exercise 5 Continual improvement Model

    2. (Included in full purchase)

      Answers & explanation: Exercise 5 Continual improvement Model

    1. (Included in full purchase)

      Exercise 6 The ITIL management practices

    2. (Included in full purchase)

      Answers & explanation: Exercise Exercise 6 The ITIL management practices

    1. (Included in full purchase)

      Training Evaluation

    2. (Included in full purchase)

      Official Sample Paper 1

    3. (Included in full purchase)

      Answers & explanation: Official Sample Paper 1

    4. (Included in full purchase)

      Official Sample Paper 2

    5. (Included in full purchase)

      Answers & explanation: Official Sample Paper 2

    1. (Included in full purchase)

      32 Question Set 1

    2. (Included in full purchase)

      32 Question Set 2

    3. (Included in full purchase)

      32 Question Set 3

    4. (Included in full purchase)

      32 Question Set 4

    5. (Included in full purchase)

      32 Question Set 5

    6. (Included in full purchase)

      32 Question Set 6

    7. (Included in full purchase)

      33 Question Set 7