410 Practice Questions

Enhance your confidence and prepare for certification success by practicing more questions.

New career opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

Industry-recognised certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Introducing your instructor

A seasoned professional with over three decades of experience spanning the digital, IT, and business realms. His expertise covers everything from IT Strategy and Project Management to IT Service Management and Enterprise Governance of Information and Technology. He's not just a master of theory; he's actively led countless implementation and consulting projects, bringing real-world insights into every topic he teaches. His practical experience extends across a wide array of industries, including Banking, Finance, Manufacturing, Services, Distribution, and Government and Public Sectors. For a full rundown of his impressive background, you can check out his LinkedIn.

Curriculum

9 Chapters · 25 Lessons

  1. 1

    Exercise 1 Understand the key concepts of service management

    1. Exercise 1 Understand the key concepts of service management Free preview
    2. Exercise 1 Understand the key concepts of Service Management Free preview
  2. 2

    Exercise 2 The Guiding Principles

    1. (Included in full purchase)

      Exercise 2 The Guiding Principles

    2. (Included in full purchase)

      2 The Guiding Principles

  3. 3

    Exercise 3 The four dimensions of service management

    1. (Included in full purchase)

      Exercise 3 The four dimensions of service management

    2. (Included in full purchase)

      3 The four dimensions of service management

  4. 4

    Exercise 4 The ITIL Service Value System

    1. (Included in full purchase)

      Exercise 4 The ITIL Service Value System

    2. (Included in full purchase)

      Exercise 4 The ITIL Service Value System

  5. 5

    Exercise 5 Continual improvement Model

    1. (Included in full purchase)

      Exercise 5 Continual improvement Model

    2. (Included in full purchase)

      Exercise 5 Continual improvement Model

  6. 6

    Exercise 6 The ITIL management practices

    1. (Included in full purchase)

      Exercise 6 The ITIL management practices

    2. (Included in full purchase)

      Exercise 6 ITIL management practices

  7. 7

    Official Sample Paper 1

    1. (Included in full purchase)

      Official paper 1

    2. (Included in full purchase)

      Sample Paper 1 Part 1, Question 1 to 20

    3. (Included in full purchase)

      Sample Paper 1 Part 1, Question 21 to 40

  8. 8

    Official Sample Paper 2

    1. (Included in full purchase)

      Official Sample Paper 2

    2. (Included in full purchase)

      Sample Paper 2 Part 1, Question 1 to 20

    3. (Included in full purchase)

      Sample Paper 2 Part 2, Question 21 to 40

  9. 9

    Additional 225 questions (English, no explanation)

    1. (Included in full purchase)

      Additional Quiz 01 - 32 questions

    2. (Included in full purchase)

      Additional Quiz 02 - 32 questions

    3. (Included in full purchase)

      Additional Quiz 03 - 32 questions

    4. (Included in full purchase)

      Additional Quiz 04 - 32 questions

    5. (Included in full purchase)

      Additional Quiz 05 - 32 questions

    6. (Included in full purchase)

      Additional Quiz 06 - 32 questions

    7. (Included in full purchase)

      Additional Quiz 07 - 33 questions

What people are saying

 

”
I would recommend this training for all who are serious in their Project, Management. Practice questions help and prepare me to easily pass gain the PRINCE2 Certifications.
Sittikorn A.

Project Manager

The instructor is highly knowledgeable and experienced. Their teaching was clear, engaging, and practical. I truly appreciate the session and will definitely recommend this course to others.
Theerasak S.

Security and Technical Manager

The instructions are well designed and instructor was attentive. The instructor was willing to share knowledges and answer all doubts. Also provided some tricks to help remembering the purpose of the practices. The course also can be related to the experiences in real working environments. Everything is good.
Chairat S.

IT Manager, Collins Aerospace, Bangkok, TH

High quality training, delivered by knowledgeable and experience instructor. The course contents and quiz help me better understand the subjects as well as to prepare my exam.
Saravith U.

Technical Manager, Allianz Technology, Bangkok