รวม 410 คําถามสำหรับฝึกหัด

เพิ่มความมั่นใจและเตรียมพร้อมสําหรับความสําเร็จในการสอบวุฒิบัติด้วยการฝึกฝนคําถามที่หลากหลายและมากมาย

186 คำถามภาษาไทยและอังกฤษ พร้อมคําอธิบายและคําตอบภาษาไทย

ช่วยเพิ่มความเข้าใจ อธิบายประเด็น พร้อมหลักการทำข้อสอบและการสังเกตคำถามและเทคนิคการจำ

224 คำถามอังกฤษ (English Questions) สำหรับฝึกทำข้อสอบ ไม่มีคำอธิบาย

ฝึกฝนเพิ่มเติมด้วยคำถามที่หลากหลาย เพื่อเพิ่มความมั่นใจและช่วยให้การสอบเป็นไปอย่างง่ายดาย

Introducing your instructor

A seasoned professional with over three decades of experience spanning the digital, IT, and business realms. His expertise covers everything from IT Strategy and Project Management to IT Service Management and Enterprise Governance of Information and Technology. He's not just a master of theory; he's actively led countless implementation and consulting projects, bringing real-world insights into every topic he teaches. His practical experience extends across a wide array of industries, including Banking, Finance, Manufacturing, Services, Distribution, and Government and Public Sectors. For a full rundown of his impressive background, you can check out his LinkedIn.

Curriculum

19 Chapters · 40 Lessons

  1. 1

    Module 1 Introduction to ITIL 4 Foundation

    1. Introduction to ITIL 4 Foundation Free preview
  2. 2

    Module 2 Key concepts of service management

    1. (Included in full purchase)

      Module 2-1 Key concepts of service management part 1

    2. (Included in full purchase)

      Module 2-2 Key concepts of service management part 2

    3. (Included in full purchase)

      Module 2-3 Recap: Key concepts of service management

  3. 3

    Exercise: Module 2 Understand the key concepts of service management

    1. Exercise: Module 2 Key concepts of service management Free preview
    2. (Included in full purchase)

      Video: Answer & explanation: Exercise 1 - Key concepts of service management

  4. 4

    Module 3 The ITIL guiding principles

    1. (Included in full purchase)

      Module 3 The ITIL guiding principles

  5. 5

    Exercise: Module 3 The Guiding Principles

    1. (Included in full purchase)

      Exercise: Module 3 The Guiding Principles

    2. (Included in full purchase)

      Video: Answers & explanation: Exercise 2 The Guiding Principlesideo -Answers & explanation: Exercise 2 The Guiding Principles

  6. 6

    Module 4 The four dimensions of service management

    1. (Included in full purchase)

      Module 4 The four dimensions ofservice management

  7. 7

    Exercise: Module 4 The four dimensions of service management

    1. (Included in full purchase)

      Exercise: Module 4 The four dimensions of service management

    2. (Included in full purchase)

      Video: Answers & explanation: Exercise 3 The four dimensions of service management

  8. 8

    Module 5 The ITIL Service Value System

    1. (Included in full purchase)

      Module 5 The ITIL Service Value System

  9. 9

    Module 6 The Service Value chain

    1. (Included in full purchase)

      Module 6 The Service Value chain

  10. 10

    Exercise: Module 5&6 The ITIL Service Value System & Service Value Chain

    1. (Included in full purchase)

      Exercise: Module 5 The ITIL Service Value System

    2. (Included in full purchase)

      Video: Answers & explanation: Exercise 4 The ITIL Service Value System & Service Value Chain

  11. 11

    Module 7 Continual improvement Model

    1. (Included in full purchase)

      Module 7 Continual improvement Model

  12. 12

    Exercise: Module 7 Continual improvement Model

    1. (Included in full purchase)

      Exercise: Module 7 Continual improvement Model

    2. (Included in full purchase)

      Video: Answers & explanation: Exercise 5 Continual improvement Model

  13. 13

    Module 8-1 Introduction to ITIL management practices

    1. (Included in full purchase)

      Module 8-1-1 Incident Management Practice

    2. (Included in full purchase)

      Module 8-1-2 Service Request Management and Service Desk practices

    3. (Included in full purchase)

      Module 8-1-3 Change Management Practice

    4. (Included in full purchase)

      Module 8-1-4 Problem Management Practice

    5. (Included in full purchase)

      Module 8-1-5 Service Level Management

    6. (Included in full purchase)

      Module 8-1-6 Continual Improvement

  14. 14

    Module 8-2 Understand purposes and key terms

    1. (Included in full purchase)

      Module 8-2 Understand purposes and key terms

  15. 15

    Exercise: Module 8 The ITIL management practices

    1. (Included in full purchase)

      Exercise: Module 8 The ITIL management practices

    2. (Included in full purchase)

      Video: Answers & explanation: Exercise - Module 8 The ITIL management practices

  16. 16

    Official Sample Paper 1

    1. (Included in full purchase)

      Official paper 1

    2. (Included in full purchase)

      Video: Answers & explanation: Official Sample Paper 1

  17. 17

    Official Sample Paper 2

    1. (Included in full purchase)

      Official Sample Paper 2

    2. (Included in full purchase)

      Video: Answers & explanation: Official Sample Paper 2

  18. 18

    Additional 225 questions (English, no explanation)

    1. (Included in full purchase)

      Additional Quiz 01 - 32 questions

    2. (Included in full purchase)

      Additional Quiz 02 - 32 questions

    3. (Included in full purchase)

      Additional Quiz 03 - 32 questions

    4. (Included in full purchase)

      Additional Quiz 04 - 32 questions

    5. (Included in full purchase)

      Additional Quiz 05 - 32 questions

    6. (Included in full purchase)

      Additional Quiz 06 - 32 questions

    7. (Included in full purchase)

      Additional Quiz 07 - 33 questions

  19. 19

    Evaluation Form

    1. (Included in full purchase)

      Please help us improve by give us your evaluation for this course.

What people are saying

 

”
I would recommend this training for all who are serious in their Project, Management. Practice questions help and prepare me to easily pass gain the PRINCE2 Certifications.
Sittikorn A.

Project Manager

The instructor is highly knowledgeable and experienced. Their teaching was clear, engaging, and practical. I truly appreciate the session and will definitely recommend this course to others.
Theerasak S.

Security and Technical Manager

The instructions are well designed and instructor was attentive. The instructor was willing to share knowledges and answer all doubts. Also provided some tricks to help remembering the purpose of the practices. The course also can be related to the experiences in real working environments. Everything is good.
Chairat S.

IT Manager, Collins Aerospace, Bangkok, TH

High quality training, delivered by knowledgeable and experience instructor. The course contents and quiz help me better understand the subjects as well as to prepare my exam.
Saravith U.

Technical Manager, Allianz Technology, Bangkok